Frequently Asked Questions
Everything you need to know about your Korg UK order and products.
What is the standard delivery timeframe for UK orders?
Most orders are processed within 24 hours and delivered via tracked courier within 2-3 business days. Premium next-day delivery options are available at checkout for orders placed before 1 PM.
Do Korg products come with a manufacturer warranty?
Yes, all new Korg hardware purchased through our official store includes a comprehensive 1-year manufacturer warranty, which covers defects in materials and workmanship.
Can I return a digital software purchase?
Due to the nature of digital goods, software licenses and downloadable content are non-refundable once the activation code has been issued or the download has commenced.
How do I track my shipment?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link and a unique tracking number to monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Google Pay.
What is your return policy for hardware instruments?
We offer a 14-day cooling-off period. If you are not satisfied with your purchase, you can return the item in its original, unopened packaging for a full refund, excluding shipping costs.