Returns & Exchanges

At Korg UK, we want you to be completely satisfied with your musical equipment, which is why we offer a 30-day return window for items in their original, mint condition. Please ensure all packaging and accessories are included to qualify for a full refund or exchange.

1

Initiate Your Return

Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization (RA) number.

2

Pack Your Gear

Carefully place the product in its original manufacturer packaging and secure it within a sturdy shipping carton to prevent damage during transit.

3

Ship to Korg UK

Affix the provided shipping label to the outside of the box and drop it off at any authorized courier location; we recommend keeping your tracking receipt.

4

Inspection and Refund

Once our technicians verify the condition of the returned electronics, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing